Financial adviser roles and responsibilities under the Fair Conduct Programme
Resolution Life has in place various policies, processes, systems, and controls that are designed to ensure we are following the Fair Conduct Principle (as defined by the Financial Markets Conduct Act 2013), which forms part of Resolution Life’s broader Fair Conduct Programme. You can view the summary of Resolution Life’s Fair Conduct Programme.
Both Resolution Life, and you, as an Adviser, have a role and responsibility to treat customers fairly. We have developed a high-level overview outlining the roles and responsibilities between Resolution Life and Financial Advisers, as they relate to:
• Product Design, options, and ongoing reviews and improvements.
• Sales and distribution practices.
• Customer communications.
• Post sales servicing and support; and
• Customer complaints.
You can view the PDF of the summary of roles and responsibilities.
Additional support for Financial Advisers
We’re committed to supporting you and your clients with products and services that meet your respective needs. We are also here to help make supporting your clients easier.
Our relationship managers are business experts and can provide insights and ideas on how to develop your practice; as well as provide access to technical product training and support, essential in ensuring you are equipped with the latest product information to better serve you clients.
Contact your Relationship manager today to find out how we can help:
Sarah Nichols
Strategic Partnership Manager
E sarah.nichols@resolutionlife.co.nz
Get fast and convenient access to our insurance forms and to all adviser-related information by logging into My Resolution Life.
Support for customers experiencing vulnerability
Resolution Life has a policy in place that outlines how we support customers experiencing vulnerability. It guides our people on how to provide extra care and support to our customers who experience vulnerability. You can view further information on our policy as well as links to other support services for our customers to access.
