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Resolution Life completes acquisition of Asteron Life New Zealand

We’re pleased to announce that Resolution Life Australasia has successfully completed the acquisition of Asteron Life New Zealand (Asteron Life). This was a significant milestone for our Australasian business and furthers our commitment to the New Zealand market.

Asteron Life is a key part of Resolution Life Australasia’s growth strategy, and the commitment to customers and advisers remains unchanged.

Asteron Life will continue to honour existing commitments to our policyholders, while pursuing growth through new business, operating under the Asteron Life brand and as a standalone New Zealand licenced and incorporated life insurance company.

Grant Willis will continue to lead the Asteron Life business, in his new role as Chief Executive Officer, Asteron Life NZ. The business will be overseen by the Asteron Life Board, chaired by Simon Tyler.

The Asteron Life team, market leading products and strong adviser relationships will all be retained providing continuity to our people, customers and advisers as we transition into one of New Zealand’s largest life insurance businesses. 


Quarterly Investment Market Performance Q4 2024

As we navigate the complexities of the financial landscape, it's important to stay informed about how investment markets are performing. The fourth quarter of 2024 (October 1 - December 31, 2024) presented both challenges and opportunities for investors. In this article, we'll take a closer look at how investment markets performed over the quarter, and we'll highlight some of the key economic factors from across the world that influenced these outcomes.
 

Australia

Share market: The S&P/ASX 200 Index, which represents Australia’s top 200 companies, was up 11.4% for the year, but fell 0.8% over the quarter. Negative returns were largely due to poor performance in the materials sector, with iron ore tumbling by 23% in 2024 from China’s weak construction sector. This was offset partially by the financial sector, which posted strong returns especially amongst Australia’s major banks.

Interest rates: Australia’s inflation rate remained within the Reserve Bank of Australia’s (RBA) target range, but core inflation, which excludes volatile items like food and energy, remained above the target, despite decreasing from 3.6% to 3.2% from Q3 to Q4. Key contributors to this include domestic holiday travel, accommodation costs and the annual tobacco excise increase. The RBA kept the cash rate steady at 4.35% during the quarter, but the market is currently expecting rate cuts to commence in 2025.

Housing market: The Australian housing market, as measured by CoreLogic's Home Value Index (HVI), recorded a slight -0.1% decline in Q4 2024, marking the first quarterly drop in two years. This decline was attributed to high interest rates, cost-of-living pressures and reduced borrowing capacity. In annual terms, Australian home values were up 4.9% in 2024, adding approximately $38,000 to the median value of a home.

Australian dollar: The Australian Dollar (AUD) depreciated by 10.75% over the quarter from 69.4 to 61.9, mainly due to shifts in US interest rate expectations and a negative outlook for the Chinese economy, which has impacted Australia's export sector.
 

New Zealand

Share market: The S&P/NZX 50 Index saw a robust 5.6% gain in Q4 2024, benefiting from supportive monetary easing conditions where the Reserve Bank of New Zealand (RBNZ) cut rates by 1%.

Housing market: The QV House Price Index showed a modest 0.1% increase in national residential property values during the December quarter. The average home value now stands at $902,414, 0.3% lower than at the start of 2024 and 15.2% below its peak from three years ago.

Interest rates: The official cash rate was reduced from 5.25% to 4.25% during Q4, with the market expecting further reductions expected in 2025 as inflation comes under control. New Zealand’s economy has shown signs of weakness, with unemployment rising to 4.8% and retail sales volumes falling due to pressure on household budgets.
 

United States

Share market: The S&P 500 Index rose by 2% in Q4 2024, reflecting resilience in US equities, supported by robust consumer spending, solid corporate earnings and stabilising interest rates. Over the year, the S&P500 delivered strong returns, up 24.5% in USD terms.

Interest rates: The Federal Reserve reduced interest rates by 1% across three consecutive meetings at the end of 2024. This was in line with the Fed’s goals of achieving maximum employment and price stability. The Personal Consumption Expenditures (PCE) inflation rate slowed from 2.8% in 2023 to 2.4% in 2024, while core inflation eased from 3.2% to 2.8%.
 

China

Economic growth: China’s economic growth rate accelerated from 4.6% to 5.4% in Q4 2024, surpassing the 5% consensus forecast. This growth was driven by front-loading of exports due to concerns over US protectionist policies, trade-in programs boosting consumption and monetary easing measures that made borrowing cheaper.

Stimulus and tariffs: China is working to combine tactical policy adjustments with strategic reorientation to achieve balanced economic growth. At the Central Economic Work Conference in December 2024, the government outlined economic priorities for 2025, emphasising boosting domestic consumption and improving investment efficiency. The government is implementing trade-in-subsidy programs, such as those for home appliances and electric cars, to stimulate economic activity. In the face of geopolitical tensions, Beijing is prioritising domestic firms in strategic sectors like technology. The real estate sector continues to face challenges, with high inventory levels in smaller cities suggesting that property prices could face further declines in the years to come.
 

Key themes

The major themes currently being assessed by investors are the adoption of AI and the winners and losers from technology, where interest rates are heading around the world and the impact to economic growth and inflation from the tariff policies being implemented by the current US Administration.

We continue to monitor the major drivers of markets and their impact on Resolution Life Australasia portfolios. Running well diversified portfolios across a range of asset classes that can help navigate various market scenarios remains our main priority. 


Renewal and Overdue notices weekly email

Since April 2024, we’ve been sending regular weekly emails advising you of clients who have missed payments, and are at risk of lapsing or who have lapsed.

From February 2025, you’ll receive:  

  • an updated email that includes:
    • a summary table showing the number of missed payment, pre-lapse and lapse notifications sent to customers and the value of annual premium at risk  
    • the number of customers that received Renewal notifications.

This email is only sent if one or more of your clients received one of the relevant notifications that week.  

Previous email sample (398 kB)

New optimised email sample (98 kB)

We’re committed to supporting you and your clients with products and services that meet your needs. You can

•    Learn more about the existing report
•    Read more on flexible policy and payment options
•    Make payments online

If you have any issues with this email or report, or want to discuss client payment options, please chat with us online or contact your adviser support team. 


Pre-renewal customer education campaign and check-in calls

We want to help clients keep the insurance they need. We understand that life is constantly evolving, and so are client needs.  

Through looking at different client journeys, we have identified areas where we can help and have created additional tools and resources to help clients make informed decisions.
 

New upcoming opportunities:

•    Customer education during the renewal journey

To further support our joint customers in the lead up to their policy renewal, we’ll be delivering tailored communications and digital content for three key age bands: <50, 50-59, and 60+.

This campaign will be delivered in multiple phases, the first focusing on the 60+ year old customers. The campaign will include an email, with supporting digital content addressing key concerns of older customers as it relates to their insurance cover (declining need, affordability) and provide information about the importance and value of insurance through retirement, how to review and right-size cover and the available product options.  

Content will be available online on a dedicated landing page, including videos and additional resources, helping to increase engagement and guide customers in making informed decisions.

•    Pre-renewal customer check in calls

Our Customer Solutions team in New Zealand will proactively engage with some customers ahead of their insurance policy renewal to:  

->  Advise them of their upcoming insurance policy renewal date
->  Remind them of the advice they can access from their adviser
->  Reiterate the value of their insurance and  
->  Ensure they are supported through their renewal.  
 

Who will be contacted?

For:

•    Customer education during the renewal journey
From the end of February, we’ll contact all customers with a Resolution Life retail policy aged between 60-70 years of age, who have consented to marketing communications, 90 days out from when their policy is due to renew. Emails will be automatically triggered based on the policy renewal date.

•    Pre-renewal customer check in calls
From mid-February, we’ll attempt to call some customers with Lifetrack and Risk Protection Plan policies within the 40 days before their policy renewal date.
 

We’re here to help

We’re committed to supporting you and your clients with products and services that meet your respective needs. Throughout the lifestage educational content, we encourage customers to contact their financial adviser to discuss their changing needs.  

Your clients can also access information on:

•    Reviewing their insurance  
•    Affordability options  
•    Making payments online.  

If you’d like further information about this, please chat with us online or contact your adviser support team. 


Important information

Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life) is part of the Resolution Life Group. The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.

A disclosure statement is available from your Adviser, on request and free of charge.