We thank you for your patience, as we continue to add new products and features on the portal and Lifetrack is our latest addition.
Skip the wait on the phone, and visit My Resolution Life today to complete the following tasks on Lifetrack policies:
- View correspondence
- View missed payments reports
- View policy information
- Request changes to the policy or raise an enquiry
- Change address details, contact details or communication preferences
- Use our chatbot or chat online directly with our service specialists
- View correspondence (please note Lifetrack policies are currently unable to view annual statements and renewal notices. Advisers will need to refer to intermedia in the interim.)
We’ll also have more features planned to launch through the year. We’ll keep you updated on what’s new in My Resolution Life in this newsletter.
Login or register to My Resolution Life
To register or login, you’ll need your username, which is your Resolution Life Adviser Code.
If you don’t remember your Resolution Life Adviser Code or if you have any issues logging in, contact us online through the chat button on our website, or call our Portal Support team on 0800 282 746, from 9.00am to 5.00pm, Monday to Friday.
Don’t remember your password?
To reset your password, select Set/Forgot password? on the above link
Registering for the first time?
All you’ll need to do is:
- Select the ‘Login’ tab in the top right-hand corner on our website here
- Select ‘Adviser Login’.
- Click ‘Set/forgot password?’ and follow the steps to set a new password.
- Enter your details, with your username being your Resolution Life Adviser Code.
IMPORTANT:You will need to use the complete code. If your code has a dash and uppercase letters (eg EAMGT-G), you must use the same format and make sure there are no extra spaces.
- A confirmation security code will be sent to your mobile number or email address we have on record.
- Create your new password and submit.
For any questions
Our how-to-guide takes you through all the tasks you can complete on the portal.
Additionally, we’re committed to continuously updating and improving My Resolution Life to enhance the overall experience. If you have any feedback in relation to My Resolution Life, please contact us by clicking on the chat button on our website or in My Resolution Life.
Other articles from the August newsletter
Important information
Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life) is part of the Resolution Life Group. The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.
A disclosure statement is available from your Adviser, on request and free of charge.
