My Resolution Life

A simple digital experience

Our online offering needs to reflect our relationship with you, as a product manufacturer, focused solely on servicing existing customers.

We want to make your online experience with us simple and smooth. We’ve listened to your feedback and worked with customers to understand what’s important, to make sure we deliver the service you expect, and a solution tailored to your needs that’s easy to use. Rest assured we will have some walkthrough videos to help you find your way around.

We know from experience trying to deliver a perfect technology solution is complex and can take years. So, from the beginning we’ve had the goal of delivering a simple digital experience that can evolve. To help us stay true to this we used four design principles:

• make it simple
• make it consistent
• make it reliable
• deliver it accurately.

Focusing on what’s important 

To make sure the technology meets your needs we’ve worked with advisers to determine what’s important. We aim to deliver a digital experience over time that:

• improves your day-to-day interactions with us 
• reduces your cost to serve with simple self-service options 
• provides a more personalised experience for customers 
• helps streamline our team processes  
• and delivers a consistent experience for everyone.

We will continue to work with this group as we test, rollout and enhance the technology over time.

A personalised experience for customers

My Resolution Life provides customers with a personalised experience tailored specifically to the Resolution Life products they have. Customers will use My Resolution Life, which provides a consistent digital experience across all devices, so they can self-serve or request service anytime, anywhere.