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The most efficient way to manage your policy is to register for My Resolution Life portal.

Here you can:

•    View your policy details
•    Update contact details and change your communication preferences
•    View your statements and correspondence
•    Update your payment details   

 

If you can't find what you are looking for or;


•    are having issues registering for My Resolution Life portal or;
•    need more help

Please speak with one of our agents via Chat (in the bottom right corner).  

Our operating hours are 9am - 5pm Monday to Friday. 
 

Update name or date of birth


Website

Go to Find a form to find the relevant form for your product      

Update address details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile → Address details
    Address details is located first option under the dropdown my profile
  4. Edit relevant information   

 


Website

Go to Find a form to find the relevant form for your product 

Update contact details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    'More policy details' is located on the right hand bottom corner of the panel 'Welcome
  3. My profile  → Contact details
    Contact details is located fourth/second bottom underneath the dropdown 'My Profile'
  4. Edit relevant information   

 


Website

Go to Find a form to find the relevant form for your product 

Update communication preferences


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile  → Communication preferences
    Communication preferences is third under the dropdown my profile
  4. Edit relevant information   

 


Website

Go to Online enquiry, complete and submit the form for your product  

Update beneficiary details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile  → Beneficiary details
    Beneficiary details is listed second option under the dropdown My profile
  4. Add beneficiary and follow the prompts   OR
  5. Select beneficiary from the list and edit details   OR   
  6. Complete default enquiry form 

 


Website

Go to Find a form to find the relevant form for your product 

Update tax file number


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile  → Tax file number and add TFN in provided field  
    Tax file number is located fifth/bottom under the dropdown list my profile

 


Website

Go to Find a form to find the relevant form for your product 

Need more general information?

Take a look at our FAQs

Decrease cover


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Decrease cover and complete default enquiry form   
    decrease cover (form needed) is located fourth under the dropdown manage my cover
     


Website

For more information on how to decrease your cover, please go to Insurance affordability - Resolution Life  

Update occupation rating

If you do not have a quote:

If you have not been issued with a quote in the last 30 days that accurately reflects your current occupation title and duties, you’ll need to submit a form or contact us to arrange one, before we can update your occupation rating. Alternatively, please reach out to your financial adviser to obtain one for you.      


Website

  1. Go to the Online enquiry form
  2. Select Reason for enquiry  → Make changes to my policy
  3. Select Type of enquiry → Request a quote for updating occupation rating
  4. Answer all of the questions and complete all other required details    
  5. Submit form


 Contact us

For assistance with obtaining a quote, please Chat or Call us. For Chat operating hours and other contact details, please go to Contact us - Resolution Life 

 

If you have a quote:

Once you have received your quote, you can continue the process of updating your occupation rating. This request needs to be submitted to us within 30 days of the date you received your quote.   
 


Website 

  1. Go to the Update occupation rating form
  2. Complete all required information
  3. Upload quote and submit form

Update smoker status


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Update smoker status and complete questionnaire    
    update smoker status is last under the dropdown manage my cover

 


Website

Go to Find a form to find the relevant form for your product   

Reinstate policy


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Reinstate policy and complete questionnaire     
    reinstate policy is sixth under manage my cover dropdown option

 


Website

For assistance with reinstating your policy, please speak with one of our agents via Chat (in the bottom right corner). You can view our Chat operating hours at Contact us - Resolution Life

Opt out of inflation adjustment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Opt out of inflation adjustment    
    opt out of inflation adjustment is fifth under manage my cover

 


Website

For assistance with opting out of inflation adjustment, please speak with one of our agents via Chat (in the bottom right corner).

You can view our Chat operating hours at Contact us - Resolution Life   

Need more information?

Take a look at our Product information FAQs

Statements


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Statements and correspondence → View statements and correspondence
    view statements and correspondence dropdown option screenshot
     


Website

  1. Go to Online enquiry
  2. Select Reason for enquiry – Enquire about my policy  
  3. Select Type of enquiry - Statement request
  4. Complete and submit the form

Forms


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Documents and forms → Forms
    forms is located last under documents and forms dropdown
  4. A list of forms relevant for your policy is collated   

 


Website

You can find relevant forms for your product at Find a form 

Make a payment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions → Make a payment
    make a payment is located second under payments and transactions dropdown
  4. Follow prompts to complete payment     

 


Website

For information on how to make a one-off or regular payments please go to Make a payment

Direct debit


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions  → Direct debit details
    direct debit details, located first under the dropdown payments and transactions
  4. Update or enter your bank account or credit card details   


Website

If you would like to make any changes or set up your direct debit details, please go to Make a payment 

Update banking details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions  → Direct debit details
    direct debit details is located first under dropdown payments and transactions
  4. Update or enter your bank account or credit card details  
     


Website

To set up or change a direct debit please go to Make a payment - Resolution Life

Set up frequency of payments


Portal

  1. Log in to My Resolution Life portal  
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions  → Other payment arrangements   
    payment arrangements is located third under the dropdown payments and transactions
  4. Complete and submit the form

 


Website

For assistance with setting up payment frequency, please speak with one of our agents via Chat (in the bottom right corner).

You can view our Chat operating hours at Contact us - Resolution Life 

Transaction details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details    
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Select the Transactions tabtransactions tabs is located second from the right between payment details and adviser details tabs

 


Website

For assistance with obtaining a transaction history please go to Online enquiry - Resolution Life -  complete and submit the form for your product  

Need more information?

Take a look at Payments and withdrawals FAQs

Make a claim


Website

For more information on how to make a claim please visit Make an insurance claim - Resolution Life   

Need more information?

Take a look at Claims FAQs  

Withdrawals and maturities


Portal

Full withdrawal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Withdrawals  → Full withdrawal  
    Full withdrawal (form needed) option is listed top under the withdrawal dropdown option
  4. Complete form and submit

Partial withdrawal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details   
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Withdrawals  → Partial withdrawal
    Partial withdrawal option is listed second under the dropdown withdrawal
  4. Complete form and submit

 


Website

Go to Online enquiry - Resolution Life -  complete and submit the form for your product  

Balance


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details   
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Select the Investment tab to view balance
    Investment details tab is listed in the middle underneath the whole of life insurance plan status
    OR
     
  4. Select Statements and correspondence from menu to view balance     
    you can find view statements and correspondence underneath the statements and correspondence dropdown option

 


Website

For assistance with finding your balance, please speak with one of our agents via Chat (in the bottom right corrner).

You can view our at operating hours at Contact us - Resolution Life

Find a financial adviser

An Adviser Business helps people to achieve their goals in life by creating financial plans for managing money, building wealth and reducing debts.

Many provide advice on investments like shares or property and on ways to protect your wealth and lifestyle through products like insurance.  

Since Adviser Businesses are independent of Resolution Life, we don't assign one to you. However, having a financial adviser is important, so you should choose one that fits your needs. You can pick a different financial adviser or adviser business to handle your advice needs. Remember, just as you can choose an adviser, they can also choose their clients.  

For an adviser business to provide advice to Resolution Life policyholders, they must:  
a) Have a distribution agreement with Resolution Life and  
b) Have accredited advisers to give advice on some or all of Resolution Life's insurance policies.

Alternatively, you can commence an independent search for a new financial adviser via the Financial Advice New Zealand website to find an adviser in your area. 

Both AdviceFirst and Wealthpoint can provide you access to an adviser who is accredited to provide an advice service for your Resolution Life policy type.   

Changing an adviser

•    To change your servicing adviser, the plan owner needs to complete the Authority to change your servicing adviser request and send to lifeadviseroperations@resolutionlife.co.nz
•    The request should include the plan owner’s name, date of birth and address on the policy.
•    Allow 5-7 business days for this request to be processed. 
•    The policy owner’, incoming and outgoing adviser will be informed of this change via email.

Important information

The content of this website is for information only, it does not contain any financial advice or other professional advice or make any recommendations about a financial product or service being right for you.  The information provided by Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life), is of a general nature and does not take into account your objectives, financial situation or needs. Before taking any action, you should always seek financial advice or other professional advice relevant to your objectives, financial situation and needs, as well as consider the policy document for the product. Any guarantee offered in the product is only provided by Resolution Life.

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

Resolution Life can be contacted at resolutionlife.co.nz/contact-us or by calling 0800 808 267.