- My Resolution Life portal
- Manage personal details
- Manage cover
- Documents and forms
- Payments
- Claims
- Investments
How to create an account
If you are pre-registered and would like to access My Resolution Life portal, you will firstly need to set up a new password:
1. Visit My Resolution Life
2. On the login page, select Forgot password.
3. You will be redirected to Reset password page.
4. Enter the registered email/ username that we have contacted you on and click Next.
5. A security code will be sent to your mobile number. If we don't have your number, we will send it to your email address.
6. Enter the 6-digit security code and click Next.
7. Create a unique password, ensuring all requirements are included. Click Confirm.
8. You will be sent back to the Customer Login page. Enter the username /email that we have contacted you on and the new password you have just created.
9. Select Log in.
10. You will then need to link your existing policy to your account. Click on Complete now.
For further instructions, refer to Steps 11-20 below.
If you are not pre-registered, you need to register first and then link your policy to your account.
1. Visit My Resolution Life
2. Select Register now.
3. To begin this process, it is handy to have an annual statement on hand and also have the latest version of Chrome, Firefox, Edge or Safari installed on your computer.
Note- we are unable to register a business or trust account via portal.
4. Enter all your required personal details - ensure that they are the same as those we have on file and click Next.
5. To verify your email, an email will be sent to your nominated address.
6. Click on the Verify email link.
7. You will then be directed to set a password
8. Once all password requirements are met, click Next.
9. Once registered, the next step is to link your policy or plan to your online account.
10. Select Go to login.
11. On the Customer login page, enter your username/ email address and the password you created during the registration process.
12. To ensure that it is you logging in for the first time, you will be sent a code to your mobile number.
13. Enter this 6-digit code and click Confirm.
14. Next step is to link your policy. A past annual statement will have the details you will need to successfully complete this step.
15. Select Link policy.
16. The first piece of information needed is the Policy or Plan number. This will be found on your latest annual statement.
If you click on Where would I find this? a diagram showing the exact location of the Policy or Plan number appears.
17. The final step is to update contact details. Select Continue to the next page.
18. Update any details and once completed, select Confirm.
19. All done! Your online account is ready for you to access. Select View your dashboard.
20. Your personalised dashboard shows your basic policy or plan information. Click through to More policy details to see further information.
Troubleshooting tips
If you are having issues with logging into the My Resolution Life portal, there are 3 ways you may be able to resolve this yourself.
1. Clearing your cache
If you have tried accessing the My Resolution Life portal and have not been successful, clearing your cache may be an easy way to fix this.
We have provided step by step instructions on how to do this for Microsoft Edge and Google Chrome users.
For instructions on how to clear the cache for any other browser, please search the internet for ‘How to clear the cache for (insert browser name e.g. Firefox, Safari)’.
INSTRUCTIONS FOR MICROSOFT EDGE BROWSER
1. Open Microsoft Edge browser.
2. Click on the 3 dots in the upper right of the screen.
3. Select History.
4. At the top of the history window, click on the 3 dots and select Open history page.
5. Select Delete browsing data.
6. Select Clear now.
7. Close Microsoft Edge browser and reopen.
INSTRUCTIONS FOR GOOGLE CHROME BROWSER
1. Open Google Chrome browser.
2. Click on the 3 dots in the upper right of the screen.
3. Select History.
4. Select History again in the expanded menu.
5. On the left hand side of the screen, select Delete browsing data.
6. When the pop up appears, select Delete data.
2. Download the latest version of the browser
If you have tried accessing the My Resolution Life portal and have not been successful, the second thing you can try is updating your browser.
The My Resolution Life portal works best on the latest browsers. Most browsers will notify you if there is a pending update. However, if you are unsure, we have provided step by step instructions on how to do this for Microsoft Edge and Google Chrome users.
For instructions on how to check/update this for any other browser, please search the internet for ‘How to update (insert browser name e.g. Firefox, Safari)’.
INSTRUCTIONS FOR MICROSOFT EDGE BROWSER
1. Open Microsoft Edge browser.
2. Click on the 3 dots in the upper right of the screen.
3. Select Help and feedback.
4. Select About Microsoft Edge.
5. The section highlighted in green, will show you the status of your browser. If there any updates pending, they will be indicated here.
6. If required, click to update. If not required the message will read “Microsoft Edge is up to date.”
7. Once any updates have been installed, you will be directed to close and then reopen your browser.
INSTRUCTIONS FOR GOOGLE CHROME BROWSER
1. Open Google Chrome browser.
2. Click on the 3 dots in the upper right of the screen.
3. Select Help.
4. Select About Google Chrome.
5. The section highlighted in green, will show you the status of your browser. If there any updates pending, they will be indicated here.
6. If required, click to update. If not required the message will read “Chrome is up to date.”
7. Once any updates have been installed, you will be directed to close and then reopen your browser.
3. Switch the browser to private
If you have tried clearing your cache and updating your browser and you are still having issues accessing the My Resolution Life portal, the next thing you can try is to switch your browser to private mode.
We have provided step by step instructions on how to do this for Microsoft Edge and Google Chrome users.
For instructions on how to switch the browser to private mode for any other browser, please search internet for ‘How to switch to private mode for (insert browser name e.g. Firefox, Safari)’.
INSTRUCTIONS FOR MICROSOFT EDGE BROWSER
1. Open Microsoft Edge browser.
2. Click on the 3 dots in the upper right of the screen.
3. Select New InPrivate window.
4. You will be directed to a new browser (InPrivate browsing) where you can enter https://resolutionlife.com.au to access the login page of the portal.
INSTRUCTIONS FOR GOOGLE CHROME BROWSER
1. Open Google Chrome browser.
2. Click on the 3 dots in the upper right of the screen.
3. Select New Incognito window.
4. You will be directed to a new browser (Incognito) where you can enter https://resolutionlife.com.au to access the login page of the portal.
Update name or date of birth
Website
Go to Find a form to find the relevant form for your product
Update address details
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- My profile → Address details
- Edit relevant information
Website
Go to Find a form to find the relevant form for your product
Update contact details
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- My profile → Contact details
- Edit relevant information
Website
Go to Find a form to find the relevant form for your product
Update communication preferences
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- My profile → Communication preferences
- Edit relevant information
Website
Go to Online enquiry, complete and submit the form for your product
Update beneficiary details
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- My profile → Beneficiary details
- Add beneficiary and follow the prompts OR
- Select beneficiary from the list and edit details OR
- Complete default enquiry form
Website
Go to Find a form to find the relevant form for your product
Update tax file number
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- My profile → Tax file number and add TFN in provided field
Website
Go to Find a form to find the relevant form for your product
Need more general information?
Take a look at our FAQs
Decrease cover
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Manage my cover → Decrease cover and complete default enquiry form
Website
For more information on how to decrease your cover, please go to Insurance affordability - Resolution Life
Cancel cover
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Manage my cover → Cancel cover and complete default form
Website
For more information about your options, go to Before you cancel - Resolution Life
OR
Go to Online enquiry, complete and submit the form for your product
Update occupation rating
If you do not have a quote:
If you have not been issued with a quote in the last 30 days that accurately reflects your current occupation title and duties, you’ll need to submit a form or contact us to arrange one, before we can update your occupation rating. Alternatively, please reach out to your financial adviser to obtain one for you.
Website
- Go to the Online enquiry form
- Select Reason for enquiry → Make changes to my policy
- Select Type of enquiry → Request a quote for updating occupation rating
- Answer all of the questions and complete all other required details
- Submit form
Contact us
For assistance with obtaining a quote, please Chat or Call us. For Chat operating hours and other contact details, please go to Contact us - Resolution Life
If you have a quote:
Once you have received your quote, you can continue the process of updating your occupation rating. This request needs to be submitted to us within 30 days of the date you received your quote.
Website
- Go to the Update occupation rating form
- Complete all required information
- Upload quote and submit form
Update smoker status
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Manage my cover → Update smoker status and complete questionnaire
Website
Go to Find a form to find the relevant form for your product
Reinstate policy
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Manage my cover → Reinstate policy and complete questionnaire
Website
For assistance with reinstating your policy, please speak with one of our agents via Chat (in the bottom right corner). You can view our Chat operating hours at Contact us - Resolution Life
Opt out of inflation adjustment
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Manage my cover → Opt out of inflation adjustment
Website
For assistance with opting out of inflation adjustment, please speak with one of our agents via Chat (in the bottom right corner).
You can view our Chat operating hours at Contact us - Resolution Life
Need more information?
Take a look at our Product information FAQs
Statements
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Statements and correspondence → View statements and correspondence
Website
- Go to Online enquiry
- Select Reason for enquiry – Enquire about my policy
- Select Type of enquiry - Statement request
- Complete and submit the form
Forms
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Documents and forms → Forms
- A list of forms relevant for your policy is collated
Website
You can find relevant forms for your product at Find a form
Make a payment
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Payments and transactions → Make a payment
- Follow prompts to complete payment
Website
For information on how to make a one-off or regular payments please go to Make a payment
Direct debit
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Payments and transactions → Direct debit details
- Update or enter your bank account or credit card details
Website
If you would like to make any changes or set up your direct debit details, please go to Make a payment
Update banking details
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Payments and transactions → Direct debit details
- Update or enter your bank account or credit card details
Website
To set up or change a direct debit please go to Make a payment - Resolution Life
Set up frequency of payments
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Payments and transactions → Other payment arrangements
- Complete and submit the form
Website
For assistance with setting up payment frequency, please speak with one of our agents via Chat (in the bottom right corner).
You can view our Chat operating hours at Contact us - Resolution Life
Transaction details
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Select the Transactions tab
Website
For assistance with obtaining a transaction history please go to Online enquiry - Resolution Life - complete and submit the form for your product
Need more information?
Take a look at Payments and withdrawals FAQs
Make a claim
Website
For more information on how to make a claim please visit Make an insurance claim - Resolution Life
Need more information?
Take a look at Claims FAQs
Withdrawals and maturities
Portal
Full withdrawal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Withdrawals → Full withdrawal
- Complete form and submit
Partial withdrawal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Withdrawals → Partial withdrawal
- Complete form and submit
Website
Go to Online enquiry - Resolution Life - complete and submit the form for your product
Balance
Portal
- Log in to My Resolution Life portal
- From the dashboard → More policy details
- Select the Investment tab to view balance
OR
- Select Statements and correspondence from menu to view balance
Website
For assistance with finding your balance, please speak with one of our agents via Chat (in the bottom right corrner).
You can view our at operating hours at Contact us - Resolution Life
Important information
Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life) is part of the Resolution Life Group. The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.
A disclosure statement is available from your Adviser, on request and free of charge.