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Help Centre

Get help and support to manage your policy online

The most efficient way to manage your policy is to register for My Resolution Life portal.

Here you can:

•    View your policy details
•    Update contact details and change your communication preferences
•    View your statements and correspondence
•    Update your payment details   

 

If you can't find what you are looking for or;


•    are having issues registering for My Resolution Life portal or;
•    need more help

Please speak with one of our agents via Chat (in the bottom right corner).  

Our operating hours are 9am - 5pm Monday to Friday. 
 

How to create an account

If you are pre-registered and would like to access My Resolution Life portal, you will firstly need to set up a new password:

 

1. Visit My Resolution Life 

2. On the login page, select Forgot password. 

 

3. You will be redirected to Reset password page.

4. Enter the registered email/ username that we have contacted you on and click Next. 

 

5. A security code will be sent to your mobile number. If we don't have your number, we will send it to your email address.

 

6. Enter the 6-digit security code and click Next. 

 

7. Create a unique password, ensuring all requirements are included. Click Confirm. 

 

8. You will be sent back to the Customer Login page. Enter the username /email that we have contacted you on and the new password you have just created. 

9. Select Log in.

 

10. You will then need to link your existing policy to your account. Click on Complete now.  

 

For further instructions, refer to Steps 11-20 below.

 

If you are not pre-registered, you need to register first and then link your policy to your account. 

 

1. Visit My Resolution Life

2. Select Register now.

 

3. To begin this process, it is handy to have an annual statement on hand and also have the latest version of Chrome, Firefox, Edge or Safari installed on your computer.
Note- we are unable to register a business or trust account via portal. 

 

4. Enter all your required personal details - ensure that they are the same as those we have on file and click Next.

 

5. To verify your email, an email will be sent to your nominated address. 

 

6. Click on the Verify email link. 

 

7. You will then be directed to set a password

8. Once all password requirements are met, click Next.

 

9. Once registered, the next step is to link your policy or plan to your online account.

10. Select Go to login.

 

11. On the Customer login page, enter your username/ email address and the password you created during the registration process. 

 

12. To ensure that it is you logging in for the first time, you will be sent a code to your mobile number.

 

13. Enter this 6-digit code and click Confirm.

 

14. Next step is to link your policy.  A past annual statement will have the details you will need to successfully complete this step.

15. Select Link policy.

 

16. The first piece of information needed is the Policy or Plan number. This will be found on your latest annual statement.
      If you click on Where would I find this? a diagram showing the exact location of the Policy or Plan number appears.

 

17. The final step is to update contact details. Select Continue to the next page.

 

18. Update any details and once completed, select Confirm.

 

19. All done! Your online account is ready for you to access. Select View your dashboard.

 

20. Your personalised dashboard shows your basic policy or plan information. Click through to More policy details to see further information. 

 

Troubleshooting tips

If you are having issues with logging into the My Resolution Life portal, there are 3 ways you may be able to resolve this yourself. 

 

1.    Clearing your cache

If you have tried accessing the My Resolution Life portal and have not been successful, clearing your cache may be an easy way to fix this.

We have provided step by step instructions on how to do this for Microsoft Edge and Google Chrome users.

For instructions on how to clear the cache for any other browser, please search the internet for ‘How to clear the cache for (insert browser name e.g. Firefox, Safari)’. 
 

INSTRUCTIONS FOR MICROSOFT EDGE BROWSER

1.    Open Microsoft Edge browser. 
2.    Click on the 3 dots in the upper right of the screen.
3.    Select History.

4.    At the top of the history window, click on the 3 dots and select Open history page.



5.    Select Delete browsing data.



6.    Select Clear now.


7.    Close Microsoft Edge browser and reopen.   
 

INSTRUCTIONS FOR GOOGLE CHROME BROWSER

1.    Open Google Chrome browser.
2.    Click on the 3 dots in the upper right of the screen.
3.    Select History.
4.    Select History again in the expanded menu.


5.    On the left hand side of the screen, select Delete browsing data.


6.    When the pop up appears, select Delete data.

 

2.    Download the latest version of the browser

If you have tried accessing the My Resolution Life portal and have not been successful, the second thing you can try is updating your browser.

The My Resolution Life portal works best on the latest browsers. Most browsers will notify you if there is a pending update. However, if you are unsure, we have provided step by step instructions on how to do this for Microsoft Edge and Google Chrome users.

For instructions on how to check/update this for any other browser, please search the internet for ‘How to update (insert browser name e.g. Firefox, Safari)’.
 

INSTRUCTIONS FOR MICROSOFT EDGE BROWSER

1.    Open Microsoft Edge browser.
2.    Click on the 3 dots in the upper right of the screen.
3.    Select Help and feedback.
4.    Select About Microsoft Edge.
5.    The section highlighted in green, will show you the status of your browser.  If there any updates pending, they will be indicated here. 


6.    If required, click to update.  If not required the message will read “Microsoft Edge is up to date.”
7.    Once any updates have been installed, you will be directed to close and then reopen your browser.  
 

INSTRUCTIONS FOR GOOGLE CHROME BROWSER

1.    Open Google Chrome browser.
2.    Click on the 3 dots in the upper right of the screen.
3.    Select Help.
4.    Select About Google Chrome.


5.    The section highlighted in green, will show you the status of your browser. If there any updates pending, they will be indicated here. 
6.    If required, click to update. If not required the message will read “Chrome is up to date.”
7.    Once any updates have been installed, you will be directed to close and then reopen your browser.

 

3.    Switch the browser to private

If you have tried clearing your cache and updating your browser and you are still having issues accessing the My Resolution Life portal, the next thing you can try is to switch your browser to private mode.

We have provided step by step instructions on how to do this for Microsoft Edge and Google Chrome users. 

For instructions on how to switch the browser to private mode for any other browser, please search internet for ‘How to switch to private mode for (insert browser name e.g. Firefox, Safari)’.
 

INSTRUCTIONS FOR MICROSOFT EDGE BROWSER

1.    Open Microsoft Edge browser.
2.    Click on the 3 dots in the upper right of the screen.
3.    Select New InPrivate window.



4.    You will be directed to a new browser (InPrivate browsing) where you can enter https://resolutionlife.com.au to access the login page of the portal.

 

INSTRUCTIONS FOR GOOGLE CHROME BROWSER

1.    Open Google Chrome browser.
2.    Click on the 3 dots in the upper right of the screen.
3.    Select New Incognito window.


4.    You will be directed to a new browser (Incognito) where you can enter https://resolutionlife.com.au to access the login page of the portal.

Update name or date of birth


Website

Go to Find a form to find the relevant form for your product      

Update address details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile → Address details
  4. Edit relevant information   

 


Website

Go to Find a form to find the relevant form for your product 

Update contact details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Contact details
  4. Edit relevant information   

 


Website

Go to Find a form to find the relevant form for your product 

Update communication preferences


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Communication preferences
  4. Edit relevant information   

 


Website

Go to Online enquiry, complete and submit the form for your product  

Update beneficiary details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Beneficiary details
  4. Add beneficiary and follow the prompts   OR
  5. Select beneficiary from the list and edit details   OR   
  6. Complete default enquiry form 

 


Website

Go to Find a form to find the relevant form for your product 

Update tax file number


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Tax file number and add TFN in provided field  

 


Website

Go to Find a form to find the relevant form for your product 

Need more general information?

Take a look at our FAQs

Decrease cover


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Decrease cover and complete default enquiry form   

     


Website

For more information on how to decrease your cover, please go to Insurance affordability - Resolution Life  

Cancel cover


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Cancel cover and complete default form  

 


Website

For more information about your options, go to Before you cancel - Resolution Life

OR

Go to Online enquiry, complete and submit the form for your product

Update occupation rating

If you do not have a quote:

If you have not been issued with a quote in the last 30 days that accurately reflects your current occupation title and duties, you’ll need to submit a form or contact us to arrange one, before we can update your occupation rating. Alternatively, please reach out to your financial adviser to obtain one for you.      


Website

  1. Go to the Online enquiry form
  2. Select Reason for enquiry  → Make changes to my policy
  3. Select Type of enquiry → Request a quote for updating occupation rating
  4. Answer all of the questions and complete all other required details    
  5. Submit form


 Contact us

For assistance with obtaining a quote, please Chat or Call us. For Chat operating hours and other contact details, please go to Contact us - Resolution Life 

 

If you have a quote:

Once you have received your quote, you can continue the process of updating your occupation rating. This request needs to be submitted to us within 30 days of the date you received your quote.   
 


Website 

  1. Go to the Update occupation rating form
  2. Complete all required information
  3. Upload quote and submit form

Update smoker status


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Update smoker status and complete questionnaire    

 


Website

Go to Find a form to find the relevant form for your product   

Reinstate policy


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Reinstate policy and complete questionnaire     

 


Website

For assistance with reinstating your policy, please speak with one of our agents via Chat (in the bottom right corner). You can view our Chat operating hours at Contact us - Resolution Life

Opt out of inflation adjustment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Opt out of inflation adjustment    

 


Website

For assistance with opting out of inflation adjustment, please speak with one of our agents via Chat (in the bottom right corner).

You can view our Chat operating hours at Contact us - Resolution Life   

Need more information?

Take a look at our Product information FAQs

Statements


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Statements and correspondence → View statements and correspondence

     


Website

  1. Go to Online enquiry
  2. Select Reason for enquiry – Enquire about my policy  
  3. Select Type of enquiry - Statement request
  4. Complete and submit the form

Forms


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Documents and forms → Forms
  4. A list of forms relevant for your policy is collated   

 


Website

You can find relevant forms for your product at Find a form 

Make a payment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Payments and transactions → Make a payment
  4. Follow prompts to complete payment     

 


Website

For information on how to make a one-off or regular payments please go to Make a payment

Direct debit


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Payments and transactions  → Direct debit details
  4. Update or enter your bank account or credit card details   


Website

If you would like to make any changes or set up your direct debit details, please go to Make a payment 

Update banking details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Payments and transactions  → Direct debit details
  4. Update or enter your bank account or credit card details  
     


Website

To set up or change a direct debit please go to Make a payment - Resolution Life

Set up frequency of payments


Portal

  1. Log in to My Resolution Life portal  
  2. From the dashboard → More policy details
  3. Payments and transactions  → Other payment arrangements   
  4. Complete and submit the form

 


Website

For assistance with setting up payment frequency, please speak with one of our agents via Chat (in the bottom right corner).

You can view our Chat operating hours at Contact us - Resolution Life 

Transaction details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details    
  3. Select the Transactions tab

 


Website

For assistance with obtaining a transaction history please go to Online enquiry - Resolution Life -  complete and submit the form for your product  

Need more information?

Take a look at Payments and withdrawals FAQs

Make a claim


Website

For more information on how to make a claim please visit Make an insurance claim - Resolution Life   

Need more information?

Take a look at Claims FAQs  

Withdrawals and maturities


Portal

Full withdrawal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Withdrawals  → Full withdrawal  
  4. Complete form and submit

Partial withdrawal

  1. Log in to My Resolution Life portal 
  2. From the dashboard → More policy details   
  3. Withdrawals  → Partial withdrawal
  4. Complete form and submit

 


Website

Go to Online enquiry - Resolution Life -  complete and submit the form for your product  

Balance


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details   
  3. Select the Investment tab to view balance

    OR
     
  4. Select Statements and correspondence from menu to view balance     

 


Website

For assistance with finding your balance, please speak with one of our agents via Chat (in the bottom right corrner).

You can view our at operating hours at Contact us - Resolution Life

1.    To remove the servicing adviser, the plan owner needs to send a written, signed request to lifeadviseroperations@resolutionlife.co.nz.
2.    This request should include the plan owner’s name, date of birth and address on the policy.
3.    Allow 5-7 business days for this request to be processed.
4.    The policy owner and outgoing adviser will be informed of the changes via email.

Important information

Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life) is part of the Resolution Life Group. The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.

A disclosure statement is available from your Adviser, on request and free of charge.