We understand that the lead-up to the holidays is often one of the busiest times for financial advisers. We hope this communication assists you in finalising your client matters and planning for your well-deserved break.
Resolution Life remains committed to supporting advisers. Our administration support staff will continue to process essential transactions throughout this period. Our contact centre and click-to-chat service will be operating on the following schedule to ensure business continuity:
Dates
22 Dec – 9am – 5pm (NZDT)
23 Dec – 9am – 5pm (NZDT)
24 Dec – 9am – 3pm (NZDT)
25 Dec – Closed – Christmas
26 Dec – Closed – Boxing Day
29 Dec – 9am – 5pm (NZDT)
30 Dec – 9am – 5pm (NZDT)
31 Dec – 9am – 3pm (NZDT)
1 Jan – Closed
2 Jan – Closed
Note: some of our additional support initiatives to help customers manage their insurance policies will be paused between 19 December 2025 and will recommence from 12 January 2026.
For instant policy information and self-service capabilities during this time, please log in to My Resolution Life Portal.
Important information
The content of this website is for information only, it does not contain any financial advice or other professional advice or make any recommendations about a financial product or service being right for you. The information provided by Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life), is of a general nature and does not take into account your objectives, financial situation or needs. Before taking any action, you should always seek financial advice or other professional advice relevant to your objectives, financial situation and needs, as well as consider the policy document for the product. Any guarantee offered in the product is only provided by Resolution Life.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.co.nz/contact-us or by calling 0800 808 267.
