Our transition to Acenda Life
We’re bringing our New Zealand businesses together under a single life entity, Acenda Life, from 2027, subject to regulatory approval. This is part of our broader plans to invest in and grow our business in New Zealand following the acquisition by Nippon Life.
The transition to Acenda Life will take place in two stages, starting with a staged transfer of Resolution Life NZ policies to Asteron Life. There is no immediate change to the way you or your clients are supported, and there is nothing you need to do right now.
Currently, both Australian and New Zealand policies sit within the same statutory fund. As part of the first stage, we’ve begun writing to your clients about our proposal to split our Statutory Funds into two. A new Statutory Fund No. 5 will be established to hold the assets used to support only our New Zealand policyholders, including paying their claims. At the same time, we’ll be letting them know about our plans to become Acenda Life.
In 2027, all RLA New Zealand policies will transfer to our New Zealand life insurance business, Asteron Life, which will become Acenda Life.
We’re writing to our policyholders
From 13 July we began writing to all our RLA New Zealand policyholders, to let them know about this proposal and invite their feedback. We sent an email to all our subscribing advisers on Thursday 9 July with more information to enable you to answer any questions your clients may have.
We’ll keep you and your clients informed as the transition progresses. In the meantime, if you have any questions or concerns, please contact your Strategic Partnership Manager or contact us on 0800 808 267 or resolutionlife.co.nz/contact-us
Plan summary now available online
No more digging through information or waiting on requests - you can now quickly and securely download a comprehensive plan summary for your clients, all in one place. Depending on the product, it can include:
- Product details
- Insurance details
- Investment details
- Premium details
- Payment details
- Adviser details
How do I access the plan summary?
It’s easy! You can access it in 3 easy steps:
- Log in to My Resolution Life
- Search by ‘Client Policy Number’, enter the policy number into the box and click ‘Search’. In ‘Customer Search’ click on the ‘+’ then click ’View Policy‘
- From the left navigation, select ‘Documents & Forms’ and then ‘Plan Summary’ to automatically download the plan summary.
It’s important to note that any recent changes may not reflect in the plan summary. If you would like the most up-to-date information about your client’s policy(s), please get in touch.
2025 Claims data now available
Important information
The content of this website is for information only, it does not contain any financial advice or other professional advice or make any recommendations about a financial product or service being right for you. The information provided by Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life), is of a general nature and does not take into account your objectives, financial situation or needs. Before taking any action, you should always seek financial advice or other professional advice relevant to your objectives, financial situation and needs, as well as consider the policy document for the product. Any guarantee offered in the product is only provided by Resolution Life.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.co.nz/contact-us or by calling 0800 808 267.
