Introducing Stacey Nankivell
Our new Head of Relationship Management
Stacey joins Resolution Life in her new role as Head of Relationship Management, with a wealth of experience in sales, leadership and client engagement across the financial services sector. Most recently, she was the Head of Advice Sales at Midwinter Financial Services where she led the team, focusing on developing and implementing end-to-end software solutions for advice businesses, licensees and super funds.
Stacey is passionate about building strong, long-term partnerships and providing clients with tailored, innovative solutions to meet their evolving needs.
In her new role, Stacey will be responsible for overseeing relationship management strategies, driving growth through strategic partnerships, and delivering high-quality service to advice practices.
Outside of work, Stacey enjoys camping with her family and attending local a trivia night whenever possible.
If you would like to connect with Stacey, please contact her via email at Stacey.nankivell@resolutionlife.com.au.
New CPI rates for 2025
Each year, Resolution Life NZ sets the CPI rate to be applied for indexation (where applicable) of current claims, sums insured on risk benefits and policy fees.
The CPI rate used is the annual inflation rate as of 30 September and applies to policies during the next calendar year.
The new rate to apply from 1 January to 31 December 2025 is 2.2%.
Please note:
• Lifetrack customers who have selected the CPI5 indexation option on eligible benefits will have a CPI rate of 5% applied.
• Some ex NMLA policies will have a 3% minimum increase applied, as per the policy terms.
The CPI rate for 2025 is not as high as it has been for the last few years, so the impact on premiums will not be as significant. However, general affordability could still be an issue for customers.
As per the policy terms, customers can decline individual CPI increases, or modify the sum insured to a lower level, if they desire.
It’s also important to note that other factors, such as age and general premium rate changes (if applicable), will impact premiums.
For more information about the Statistics NZ release, refer to their website at:
https://www.stats.govt.nz/indicators/consumers-price-index-cpi
Support for customers experiencing vulnerability
As a part of Resolutions Life’s approach to supporting customers experiencing vulnerability, we have recently reviewed and reconfirmed our policies, processes, and training for our staff, in identifying and dealing with vulnerable customers.
To ensure Resolution Life’s roles and responsibilities are clear, we have published our approach for supporting customers experiencing vulnerability, which can be viewed on both our customer website and the dedicated adviser support website.
It covers:
• Who is considered a vulnerable customer
• What support is available
• How Resolution Life can help, and
• Links to independent sources of help
Should you have any queries, please don’t hesitate to contact us.
Important information
Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life) is part of the Resolution Life Group. The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.
A disclosure statement is available from your Adviser, on request and free of charge.
