We're pleased to announce a new security enhancement for the My Resolution Life portal. We've introduced multi-factor authentication (MFA) for all adviser logins, to provide an extra layer of protection for your clients' confidential information.
In today's digital world, protecting sensitive information requires a layered approach. By adding MFA, we're creating a powerful barrier against unauthorised access. This simple extra step ensures that even if your password were to be compromised, your account remains secure, providing essential peace of mind for you and your clients.
What to expect
Starting tonight, 8 September 2025. The next time you log in to the My Resolution Life portal, you'll be prompted to select your preferred channel (SMS or email) to receive a one-time security code. You'll then need to enter that code to complete your login.
This new process is quick and easy, ensuring your information stays protected with minimal disruption to your workflow. Each time you sign in to the portal moving forward, this additional step will be a required part of your login process.
This is a key step forward in our shared commitment to protecting client data and maintaining the highest standards of security. By working together, we can ensure the My Resolution Life portal remains a safe and trusted platform for your business. We appreciate your partnership in making this transition as smooth as possible. For any questions or support, please contact us at 0800 808 267 or lifeadviseroperations@resolutionlife.co.nz.
Important information
The content of this website is for information only, it does not contain any financial advice or other professional advice or make any recommendations about a financial product or service being right for you. The information provided by Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life), is of a general nature and does not take into account your objectives, financial situation or needs. Before taking any action, you should always seek financial advice or other professional advice relevant to your objectives, financial situation and needs, as well as consider the policy document for the product. Any guarantee offered in the product is only provided by Resolution Life.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.co.nz/contact-us or by calling 0800 808 267.
