I can’t see my request?
There are 2 places you can view your notifications, either by the notification tab on the top of your dashboard or by selecting the link on the navigation menu (View>notifications).
If your requests do not automatically appear please select the [Clear filters]. A list of all your requests will now display.
How do I raise a general enquiry?
On your dashboard (the page that displays after you log in) there is a [Contact AMP Life] button, by clicking on this button an online enquiry form will open. Just complete the form and select from the drop-down boxes what your enquiry is about, write in the box provided your enquiry, if you have any supporting documents you want to attach to your enquiry you can do this dragging or uploading the file in the field available on the online form. Once the online form has been completed click submit. Your enquiry will be then be submitted to AMP Life to process.
How can I update my personal details?
Your contact details (phone, email, address, and communication preference) can all be updated online by selecting the relevant option in the navigation menu.
To update your address, select (Update>my address details), to update contact details (Update>my contact details), to update communication preference (Update>my communications preference), enter the relevant details you want to update and click on update. Your request will be sent to AMP Life to process for you.
What information is displayed on my insurance policy?
The information that is displayed on your insurance policy specifies the key information relevant for your policy. This information, where relevant to your policy, will include the type of product you have, your policy/contract number, policy owner details, life insured details, insurance benefits, sum/s insured, premiums, fees, payment details, investment details, and your financial adviser’s details. You will also be able to view your statements and correspondence associated with any policy you have with AMP Life as well as any service requests you have submitted to us.
How can I change my payment details?
There are 3 ways that you can update payment details, it depends on the product you have and what you want to update. If you want to update your direct debit details, you can do this by selecting (Update>my bank account details), any other payment options can be done by selecting (Update>my payment arrangements) and filling in the form. The third option is by selecting Contact AMP Life on the top of your dashboard, filling in the online form and selecting the appropriate options from the drop-down lists.
Who can I talk to about my policy?
If you can’t find what you are looking for you can speak to your financial adviser, their details are available on your dashboard by expanding the Financial Adviser details section. You can also complete the online enquiry form and someone from AMP Life will get in touch with you or you can call 0800 808 267, Monday to Friday 8:30am - 5:30pm, and speak to an AMP Life staff member.
How do I make a claim?
You can make a claim by selecting either (Provide>a notice of intent to claim – death) or (Provide>a notice of intent to claim – injury/illness or condition) from the navigation menu, your choice will depend on the type of claim you want to make.
How can I alter my policy details?
If you want to alter your policy details you can do this by either choosing the relevant option from the navigation menu on the left of the dashboard, to fill in the details, completing the form and attaching your completed form to the online request form via the ‘Contact AMP Life’ button on top of the dashboard. Please include any supporting documents you need to alter your policy and AMP Life will process your request or be in contact with you if there is anything further needed. The size limit of all attachments in one submission is 2MB.
How can I find a form?
You can find a form by selecting (Find> a form) from the navigation menu on the dashboard. All forms available will be specific to your policy. You may also search for the form by typing a keyword in the search bar and select the form you want to access.
When will my request be completed?
Once AMP Life has received all the relevant information and required documents your request will be processed within 3 to 5 business days. If the request can not be processed for any reason someone will get in touch with you.
How can I see my statements and correspondence?
You can view your statements and correspondence by either clicking on the notification or my alerts button on the top of the dashboard or (View>statement and correspondence) link on the navigation menu on the left. A page will display that will show you alerts, statements & correspondence and general notification tabs. Click on the Statements & Correspondence tab. This will list your statements and correspondence, click on view to open the chosen document.
Once I have submitted a request how do I know the status?
There are 2 places you can view your notifications, either by the notification tab on the top of your dashboard or by selecting the link on the navigation menu (View>notifications). A page will display that will show you a statements and correspondence tab and a general notifications tab, click on the general notifications tab. A list of your service requests will display, and you can click on it to open the request for all the details.
My policy details don’t seem correct - what should I do?
Please contact us through the Contact AMP Life link at the top of the dashboard or call us on 0800 808 267, Monday to Friday 8:30am - 5:30pm.
Can I make a payment through the Portal?
You can update your direct debit details on AMP Life portal by selecting (Update>my direct debit details) and updating the required fields.
Unfortunately, you cannot make a one-off payment through AMP Life Portal and you should continue to call AMP Life on 0800 808 267, Monday to Friday 8:30am - 5:30pm, for us to process this request. Any other payment details that need to be updated can be requested through the online form by selecting update my payments details option from the navigation menu on the left of the dashboard, or by completing the online enquiry accessed through ‘Contact AMP Life’ button on the dashboard.
How can I give access to my partner or family for my Policy?
Unfortunately, this feature is not available in AMP Life Portal at this time.
I can’t find a form that I need - what should I do?
Please complete the online form available to you by selecting the ‘Contact AMP Life’ button on the dashboard. Choose the most relevant option from the drop-down boxes, write in the comments box what you want to do, (you can also attach any supporting documents you have) and click submit. Your enquiry will be sent to AMP Life where someone will respond to you if your request cannot be processed.
How do I provide feedback regarding AMP Life Portal?
There is a ‘Rate my Experience’ on the side of each page in AMP Life Portal. Your feedback can be given here.
Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life). The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.
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