Streamlining how we manage group insurance cover FAQ’s

Founded in 2009 and headquartered in Sydney, AGI has become a trusted partner in the insurance sector, specialising in administration services that simplify the management of group insurance policies. The newly established subsidiary, AGINZ Limited, underscores their dedication to providing exceptional support to the New Zealand market. AGI’s proven third-party administration services help financial institutions streamline their processes and deliver superior customer experiences. Combining expert knowledge with advanced technology, they ensure a seamless policy lifecycle, allowing their partners to focus on protecting the lives and assets of their clients with confidence.   

AGI will perform 3 main functions on Resolution Life’s behalf:  

1.   End-to-end administration services. This includes (but is not limited to):  
•    Organising pre-review data  
•    Conducting annual reviews, terminations and new plan installations  
•    Managing premium payments and invoicing
•    Managing queries from Brokers, Advisers and customers  
•    Provision of initial underwriting and claim forms (noting AGI will not be involved in the underwriting or claims process)  

2.   Day-to-day pricing initiatives, including:  
•    Conducting re-rates  
•    New business quotes  
•    Quotes for insurance design changes  

3.   Day-to-day product initiatives, including:  
•    Drafting the policy addendums for agreed insurance design updates  
•    Drafting the policy schedules for new business or changes.    

AGI will also be the first point of contact for any queries you may have regarding the above services.  

AGI will not be responsible for claims or underwriting assessments. Resolution Life will retain full responsibility for these duties.  

Resolution Life will also be monitoring AGI to ensure the highest standard of service is provided.   

Yes. AGI is an Australian owned company based in Sydney, NSW. All information is stored on their local servers, protected by data security protocols that are compliant with all Australian and New Zealand data security regulations and requirements.    

Resolution Life maintains a comprehensive Third-Party Security framework to which AGI and all third-party suppliers for Resolution Life are subject to. This framework includes regular security assessments, continuous risk monitoring and secure data transfers between both parties.    

AGI will be the first point of contact for your administration and pricing queries, as well as any ad hoc queries you have. This includes queries that are currently sent to any of the following mailboxes:    

•    workplace@resolutionlife.co.nz    
•    workplaceunderwriting@resolutionlife.co.nz  
•    mmb-nz@resolutionlife.co.nz  
•    gireview@resolutionlife.com.au  
•    giadmin@resolutionlife.com.au  
•    group_administration@resolutionlife.com.au  
•    group_solutions@resolutionlife.com.au  
•    group_risk@resolutionlife.com.au  
•    group_risk_pricing@resolutionlife.com.au  
•    workplaceprotection@resolutionlife.co.nz   

AGI’s contact details are below. 

For administration and pricing queries:

Phone –  +61 2 9190 2500
Email –  resolutionlife@agigroup.com.au