Supporting you through natural disasters

Whether you’re faced with a bushfire, flood, cyclone or storm, dealing with the advent and aftermath of a natural disaster can feel overwhelming and isolating.

But you don’t have to do it alone. Here’s some of the support that’s available to you as a Resolution Life customer.
 

Lodge a claim

If you’ve experienced a serious illness or injury due to a natural disaster, we’ll guide you through the claim lodgement process with speed, clarity and compassion. Visit our claims page to get started.
 

How to make a claim

Visit our claims page for step-by step instructions on making a claim. Or you can call our claims team on 0800 267 425 between 9.00am and 5.00pm, Monday to Friday.

We’re ready to help whenever it’s safe for you to get in touch. Or, if you prefer, you can reach out to your financial adviser.
 

Premium relief options

If a severe weather event has disrupted your financial wellbeing, either directly or as part of your involvement in a volunteering or emergency response, we can help.

Call us on 0800 267 425 between 9.00am and 5.00pm, Monday to Friday. You should also contact your financial adviser to discuss what’s right for you.
 

Staying connected during an emergency

Please follow advice from the emergency services in your area, and remember:  

• Always call 111 if you’re in immediate danger.
• Stay updated via local authorities and reliable sources for warnings and evacuation notices.

Key Regional Contacts for Emergency Assistance

Stay updated via local authorities and reliable sources for warnings and evacuation notices.