The information below is for insurance purchased through an adviser or directly.
List of the insurance products these FAQs apply to:
- Elevate, ex AXA and ex AC&L retail life policies
- Firstcare - Lifetime Protection
- Resolution Life MyLife
- Risk Protection Plan
- Term Life Insurance (TLI)
- Yearly Renewable Term Plan (YRT)
- CrisisCare Insurance (CCI)
- Loan Cover (LC)
Am I covered by my insurance policy if I get COVID-19 (coronavirus)?
Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.
Are there any additional terms and conditions that would need to be met for claims relating to coronavirus?
There are no specific requirements for claims directly relating to coronavirus provided you meet the terms and conditions of your policy.
What if I get coronavirus and need to take time off work – am I covered by my income protection policy?
Income protection policies are intended to cover you if you can’t work due to illness or injury. The cover of a policy is based on the impact an illness/injury has on an insured person, not the illness itself. If you're eligible to lodge a claim, it will be assessed alongside the terms and conditions of the policy and will include an assessment on whether the impact of the coronavirus on your health has caused you to be impaired and/or unable to work.
I don’t have coronavirus, but I have lost work due to the impact of it - am I covered by my income protection policy?
Income protection covers you if you can’t work due to illness or injury, and you meet the usual terms of your policy. For more information on your policy and whether you are still covered or not, please contact your financial adviser or contact us.
What if I recently travelled overseas? Am I still covered by my policy?
Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.
I’m planning to travel soon - what if I get the coronavirus overseas? Am I still covered?
Yes, all our customers are eligible for coverage 24 hours a day, anywhere in the world - regardless of travel warnings - so long as they meet the terms and conditions of their policy.
What if I get stuck overseas and can’t return to work straight away - am I covered by my income protection policy?
Income protection covers you if you can’t work or are impaired from working due to illness or injury, provided you meet the terms of your policy. It's unlikely you would be eligible or entitled to make a claim if your inability to work is caused by any other reason.
My employer said they might need to temporarily shut down the business due to the coronavirus. Would my income protection policy cover me for this?
Income protection covers you if you can’t work due to illness or injury, and you meet the usual terms of your policy. For more information on your policy and whether you are still covered or not, please contact your financial adviser or contact us.
I’ve lost my job or had my income reduced due to the impacts of COVID-19 and I can’t afford to pay my insurance premium. What are my options?
If you're a Resolution Life insurance customer experiencing financial difficulty, there are options available to help you through this period, such as:
Accessing features available within your policy that may reduce or waive your premium
Altering your options or cover levels to reduce your premiums
Pausing your cover and premium for 3, 6, or 12 months
Please contact us to talk about how we can help you.
You can also visit our general hardship page here or learn more about pausing your cover and premium here.
Important information
Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life). The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.
