Why we’ve been in touch
We recently identified an inconsistency in the annual management fees disclosed for ULANZ. This means customers will be refunded for the difference between the annual management fees charged versus those disclosed in your annual statements.
The fees charged were consistent with the terms of your Policy and correctly disclosed in the ULANZ investment statements.
What happened?
Until November 2025, an annual management fee of 2.0% p.a. was applied for the Property Investment class and 1.75% p.a. for all other investment classes for ULANZ. These fees were consistent with the terms of your Policy and correctly disclosed in the ULANZ investment statements transferred to RLA.
However, the annual statements sent to you each year through to November 2025 (or to the date you surrendered the policy, if earlier) noted different fees as summarised in the table below.
| Fee range disclosed in Policy document | Fee charged to Policyholders | Fee noted in annual statements | |
| Property Investment Class | up to 2.0% p.a. | 2.0% p.a. | 1.4% p.a. |
| All other Investment Classes | up to 1.75% p.a. | 1.75% p.a. | 1.2% p.a. |
Your payment
We will be making payments to customers the difference between the fees charged and those stated in the annual statements going back to 1 April 2014.
- For current customers, this amount will be credited to your policy.
- For former customers, this amount plus interest will be paid to the bank account that you provide us. The interest amount is calculated using the Ministry of Justice Civil Debt Calculator from the initial surrender payment date to 30 September 2026.
What you need to do
We need your current bank account details in order to make the payment to you. There are several ways in which you can provide these details:
1) Phone us on 0800 808 267
2) Email us at askus@resolutionlife.co.nz
3) Send us an online enquiry Online enquiry - Resolution Life
4) Through your adviser
Remember to include your Request ID (at the top of the communication you received from us).
What happens if we don’t hear from you?
Unfortunately, we cannot pay your refund to you unless we receive your bank account details.
If we don’t hear from you by 30 September 2026, we’ll add your payment to our unclaimed monies register for 5 years and the monies may be sent to the Inland Revenue Department (IRD), as unclaimed money. You would then need to contact IRD to claim payment.
If you have questions
- Please read our FAQs
- Contact your Adviser
- Email us
- You can also ask our chatbot questions or click to chat with one of our team.
- For any specific queries, call 0800 808 267 between 9am and 5pm.
Important information
The content of this website is for information only, it does not contain any financial advice or other professional advice or make any recommendations about a financial product or service being right for you. The information provided by Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life), is of a general nature and does not take into account your objectives, financial situation or needs. Before taking any action, you should always seek financial advice or other professional advice relevant to your objectives, financial situation and needs, as well as consider the policy document for the product. Any guarantee offered in the product is only provided by Resolution Life.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.co.nz/contact-us or by calling 0800 808 267.
