Strengthening your online security with multi-factor authentication

Cybercrime continues to rise across New Zealand, with scams and online threats becoming more frequent and sophisticated. According to the latest National Cyber Security Report, more than 1,300 incidents were reported in the second quarter of 2025, resulting in losses of nearly $6 million.¹

In recent years, several high-profile organisations have experienced cyber incidents affecting New Zealanders, including:

• A financial services data breach impacting one million New Zealanders.
• A university cyberattack that temporarily disrupted online systems.
• Phishing scams impersonating major banks, delivery services and government agencies.

These examples show how quickly cyber threats are changing and why stronger security measures are essential.
 

How MFA protects you

MFA adds an extra step when you sign in to the My Resolution Life portal. After entering your username and password, you’ll be asked to confirm your identity using a code sent to your phone or email address.

This means that even if someone manages to access your password, they still won’t be able to log in without that second form of verification. It’s a simple, effective way to reduce the risk of unauthorised access to your account and personal information.

By introducing MFA, we’re helping to:

• Strengthen protection of your personal and policy information.
• Reduce the risk of identity theft and fraudulent access.
• Provide greater confidence every time you use the My Resolution Life portal.

In short, MFA makes it much harder for anyone other than you to access your account, even if your password is compromised elsewhere.
 

Staying safe online

While MFA is an important step, your online security is strongest when paired with good digital habits. We encourage you to:

• Use strong, unique passwords for each account and consider using a trusted password manager to keep them secure.
• Be cautious of unexpected emails, texts or calls requesting personal details.
• Keep your devices and software up to date with the latest security updates.
• Contact us immediately if you notice any suspicious activity in your account.
• Check if any of your old passwords have been compromised on haveibeenpwned.com. For any exposed accounts, ensure you reset the password to a new unique password, and never use the exposed password ever again.  

You can also visit ncsc.govt.nz
 

Need help with MFA?

We understand that setting up MFA can be new for some customers. If you experience any issues with the process, our team is here to help.

You can chat with us online or contact us.
 

¹ Quarter Two Cyber Security Insights 2025. https://www.ncsc.govt.nz/insights-and-research/insights-reports/quarter-two-cyber-security-insights-2025/